Call Center Pre-Employment Testing

Call Center Pre-Employment Test Optimize HireCall centers use the Optimize Hire Pre-Employment Test to drastically improve hiring decisions. The Optimize Hire Call Center Pre-Employment Test is a 10-minute aptitude test designed to assess which call center job applicants will perform best in call center jobs. The Call Center Pre-Employment Test measures 9 traits including Cognitive AbilityPersonality, and Motivation to help call centers hire diligent, reliable employees in the following positions in the call center industry: call center representatives, customer service representatives, telephone sales representatives, and fundraisers.

Assess Applicants Now

  1. Click here to assess your applicants now
  2. Assess an unlimited number of job applicants
  3. See all of the test results


What’s Included

  • Customized online application page for your organization
  • Customized job descriptions
  • Tools to help you quickly post the job description online
  • Assess an unlimited number of job applicants
  • Online Applicant Tracking System to manage your job applicants
  • Structured interview guide that is tailored to each applicant
  • Pre-written emails (e.g. Rejection and Interview emails) to send to applicants
  • Step-by-step guide to hiring best practices

Case Study: Pre-Employment Tests Improve Call Centers’ Performance

In a series of studies of call center agents, Dr. Adam Grant found that outbound callers who scored high on the Optimize Hire Pre-Employment Test made 29% more calls per week and raised 65% more money than those with low levels:

Call Center Revenue Case Study Pre-Employment Testing