Customer Service Pre-Employment Testing

Customer Service Pre-Employment Testing Optimize HireCustomer service organizations use the Optimize Pre-Employment Test to improve hiring decisions. The Optimize Hire Customer Service Pre-Employment Test is a 10-minute aptitude test designed to assess which customer service job applicants will perform best in customer service jobs. The Customer Service Pre-Employment Test measures 9 traits including Cognitive AbilityPersonality, and Motivation to help customer service companies hire diligent, reliable employees in the following positions in the automotive industry: car salespeople, technicians, customer service representatives, managers, and office staff. We also offer testing for the following industries:

Assess Applicants Now

  1. Click here to assess your applicants now
  2. Assess an unlimited number of job applicants
  3. See all of the test results


What’s Included

  • Customized online application page for your organization
  • Customized job descriptions
  • Tools to help you quickly post the job description online
  • Assess an unlimited number of job applicants
  • Online Applicant Tracking System to manage your job applicants
  • Structured interview guide that is tailored to each applicant
  • Pre-written emails (e.g. Rejection and Interview emails) to send to applicants
  • Step-by-step guide to hiring best practices

Case Study: Pre-Employment Tests Improve Customer Service Organizations’ Performance

In a meta-analytic review to predict customer service performance, Drs. Murray Barrick and Michael Mount analyzed 117 studies of more than 23,000 individuals. They found that one Personality trait predicted job performance more effectively than any other personality trait. The Optimize Hire Pre-Employment Test scores candidates on this key trait and 8 others to predict job performance:

Pre-Employment Testing Reduce Turnover Optimize Hire