Nurses, technicians, front office staff, insurance billers, practice administrators, doctors, and more directly affect the bottom line and patient satisfaction. Yet all too often, managers choose candidates who fall short of our expectations. Eighty-five years of scientific research show that simply reviewing resumes and conducting interviews are significantly less effective than using pre-employment assessments to predict job performance.
Scientific Evidence/Traits that Predict Healthcare Performance
In a meta-analytic review to predict customer service performance, Drs. Murray Barrick and Michael Mount analyzed 117 studies of more than 23,000 individuals. They found that one personality trait predicted job performance more effectively than any other.
In another study, Drs. Barrick and Mount found that 2 personality traits predicted performance for jobs with high interpersonal interactions. The Optimize Hire Assessment scores candidates on this key cluster of traits and more for healthcare jobs.
Results for Healthcare Jobs
On average, Optimize Hire-endorsed employees receive higher customer service ratings, are six times less likely to quit or be fired, and generate more than 50 percent more revenue.
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