Optimize Hire for Call Centers
Psychologists at the Wharton School typically recommend adding traits like sales attitude and perspective taking to standard cognitive ability, personality and motivation tests when hiring for positions at call centers. Give us a call or contact us online to tell us more about your business so our expert partners can offer company-specific customizations.
Why Optimize Hire?
Optimize Hire behavioral tests are 8-10 minutes long and have a 96% national completion rate. Created by Dr. Adam Grant and customized by experts at the Wharton School of the University of Pennsylvania our tests have been validated to show improvement in turnover and other job performance outcomes.
What experts recommend
All applicants are tested on behavioral traits and ranked by score. Psychologists recommend choosing the highest scorers to go on to resume review and interviews. It works the same way as the SAT - the higher the score, the greater likelihood - on average - of success.
Traits of reliable call center employees
The following traits are proven predictors of job performance and turnover for call center employees according to the Bureau of Labor Statistics and decades of psychology research. The Optimize Hire Call Center Pre Employment Tests can assess any combination of these traits and others that are specific to your company needs.
Dependability — being reliable, responsible, and dependable, and fulfilling obligations
Integrity — being honest and ethical
Self Control — maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations
Cooperation — being pleasant with others on the job and displaying a good-natured, cooperative attitude
Concern for Others — being sensitive to others' needs and feelings and being understanding and helpful on the job
Attention to Detail — being careful about detail and thorough in completing work tasks
Stress Tolerance — accepting criticism and dealing calmly and effectively with high stress situations
Independence — developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done
Adaptability/Flexibility — being open to change (positive or negative) and to considerable variety in the workplace
Social Orientation — preferring to work with others rather than alone, and being personally connected with others on the job
Initiative — willingness to take on responsibilities and challenges
Achievement/Effort — establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks
Persistence — persistence in the face of obstacles
Analytical Thinking — analyzing information and using logic to address work-related issues and problems
Leadership — willingness to lead, take charge, and offer opinions and direction
Popular call center positions tested
Contact Center Representative, Call Center Agent, CBX Operator, Communication Specialist, Information Specialist, PBX Operator, Switchboard Operator, Receptionist, Telecommunications Clerk, Telephone Sales Representative (TSR), Help Desk Technician, Support Specialist, Technical Support Specialist, Account Manager, Account Representative, Customer Service Representative, Contact Center Manager
To learn what we can do for you, give us a call at 800.330.2020.