If your organization is hiring more than 200 new employees each year, our experts at the Wharton School can conduct a validation study to show how well our pre-hire assessment predicts customer service. Employees take our off-the-shelf assessment and their scores are matched with their customer service ratings. We've shown that a higher Optimize Hire score corresponds with higher customer service ratings.
17% higher customer service ratings
Employees at this company in the Southern United States had 17% higher customer service ratings if they were high scorers on Optimize Hire's assessment.