Customer Service

If your organization is hiring more than 200 new employees each year, our experts at the Wharton School can conduct a validation study to show how well our pre-hire assessment predicts customer service. Employees take our off-the-shelf assessment and their scores are matched with their customer service ratings. We've shown that a higher Optimize Hire score corresponds with higher customer service ratings.

 
 
 Graph showing that high scorers on the Optimize Hire pre-hire test have 17 percent higher customer service ratings than their low-scoring counterparts. 

17% higher customer service ratings

Employees at this company in the Southern United States had 17% higher customer service ratings if they were high scorers on Optimize Hire's assessment. 


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Retention

Sales Revenue

Supervisor Performance Ratings

Customer Service

Promotion Likelihood

Safety