Customer Service

Applicants who score well on Optimize Hire Pre-Employment Tests have higher customer service ratings. We prove this with validation studies which we perform when requested as a courtesy to our clients.

If your organization is hiring more than 200 new employees each year, our experts at the Wharton School can conduct a validation study to show how well our pre employment tests predict customer service. There are two ways we can conduct validation studies to prove that our pre employment testing works.

In the first, we ask current employees to take our pre employment test and then match their score with supervisor ratings of their performance. The second uses fresh data from a year (or so!)’s worth of new hires which were hired using the Optimize Hire Pre Employment Test as an initial screening tool. Then, as in the first method, we match those test scores with supervisor ratings and analyze. Both are efficient, proven methods.

We've shown that a higher Optimize Hire Pre Employment Test score corresponds with higher customer service ratings.

 High scorers at this company had 17% higher customer service ratings than their low-scoring counterparts.

17% higher customer service ratings

Employees at this company in the Southern United States had 17% higher customer service ratings if they were high scorers on an Optimize Hire Pre-Employment Test.

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Sales Revenue

Supervisor Performance Ratings

Customer Service

Promotion Likelihood